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Project Profitability
All clients are demanding. They will take whatever a service provider is willing to give them, demand anything that a service provider is willing to agree to, and assume whatever authority is ceded to...
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DIKW Revisited
An important concept in the Continual Service Improvement phase of the ITIL service management texts describes how data captured during the service lifecycle enables knowledge management. The single...
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A Project Manager’s Dream
Co-Published at http://www.18smiles.org Dreams. It is what heroes, visionaries and political figures are made of. It is what distinguishes someone that is truly “great”, a title that is rarely...
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Framework, Methodology & Model
I am just as guilty as many other information technology leaders, authors and educators; in an effort to explain things using examples and differing terminology, I often interchangeably use words that...
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Hourly Billing; A Must Read
Charging by the hour is an incredibly controversial issue, even though most are used to either paying for services on an hourly basis or being paid an hourly rate for the services that they provide....
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Understanding QA and QC
Quality assurance (QA) and quality control (QC) are often, incorrectly used interchangeably to define an organization’s efforts to address defects, loss of service and user satisfaction. Though...
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The Triple Constraint; Part I of Many
Project managers face a daily struggle between the three forces that are constantly at odds as a project progresses: time, cost and scope. Depending upon whose perspective it is, the customer or the...
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Correlating ITIL & PMBOK Terminology
For many project management professions, whether or not they hold the actual PMP credential, a complementary certification is the successful completion of ITIL Foundation certification. More than...
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What is a Project? A Program? A Portfolio?
As with every profession, the discipline of project management has a language that is often misused and misunderstood. Rather than muddy the water with common and inaccurate examples, let’s focus on...
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Project, Program & Portfolio Management
As with every profession, the discipline of project management has a language that is often misused and misunderstood. Rather than muddy the water with examples of common and inaccurate misuse, let’s...
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Revenue Management
Projects often have two project managers, a customer side authority that will track progress and assure that execution proceeds according to contract and a vendor side leader that is accountable for...
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Firm Fixed Price = Firm Fixed Scope
With economic conditions mediocre at best, service organizations are seeing a significant increase in the number of contracts that are solicited and awarded as firm fixed price (FFP). This trend is the...
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